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Winner of 9 Best of Boston Awards Winner of 2017 Best Eyebrows
Trainer of 7 award winners
Julie Michaud

Client Services Ambassador

Position Description

Our client services team is the nerve center at the core of every client’s experience with us. We’re the first people our clients talk to; the first they see when they arrive; and the last when they leave. We’re central to our brand and to client satisfaction, operations, profitability and our overall success.

Qualifications & Character Attributes

  • Strong motivation & aptitude for customer service. Anticipate, meet and exceed customer needs and expectations.
  • Organized & structured. Able to work within policies & procedures.
  • Accepts responsibility and accountability for personal and team performance; business results; and career development.
  • Team-oriented mentality. Work effectively & productively with others.
  • Strong time management, prioritization, & multi-tasking skills.
  • Diplomatic. Able to treat all people fairly.
  • Excellent communication skills. Listening; speaking; writing.
  • Personable. Relate well to, and build rapport with, all kinds of people.
  • Flexible. Able to adapt to change.
  • Honest; trustworthy; reliable & dependable.
  • Ability to learn complex computer applications proficiently.
  • Basic math and money-handling skills.

Responsibilities

Responsibilities include but are not limited to:

  • Explaining our services, products, policies & procedures to clients.
  • Greeting clients, making them feel personally welcomed, respected, appreciated and listened to at every interaction.
  • Scheduling client appointments.
  • Accurately ringing up clients for services and products received.
  • Presenting a genuinely positive, warm, and enthusiastic yet efficient, professional and strong persona toward all clients and teammates.
  • Using our computer systems accurately, skillfully and efficiently.
  • Responding quickly and professionally to client requests.
  • Opening the beauty lab in the morning and/or closing at night.
  • Maintaining a positive, professional, and team-oriented attitude at all times.
  • Embracing the Prettyology brand, values and goals.

Experience

  • Experience working with high-end clients and/or patients in a medical, salon/spa or hospitality setting is a plus.
  • Demonstrated passion for learning.

Hours

Minimum 30 hours/week. Must be willing to work evenings & weekends.

Contact Us

If you’ve got the necessary experience and qualifications and Prettyology sounds like it might be an interesting next career step, email your resume and cover letter to careers@prettyology.com.